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Refunds, Returns, and Shipping Policy

Welcome to AquaHub Corp. (“AquaHub”). This Refunds, Returns, and Shipping Policy applies to all purchases made directly through our website, www.aquahubfilters.com. By placing an order with us, you agree to the terms below.

AquaHub may update this policy at any time. We encourage you to review this page periodically for the most current information.

Return Policy

At AquaHub, we care deeply about your experience and satisfaction. If you need to return a product, please review the following terms:

Return Eligibility

  • Returns are accepted within 30 calendar days of your original order date.
  • Products must be unused, in original condition, and include all original packaging and components (e.g., tubing, adapters, manuals).
  • A Return Authorization Code (RAC) is required for all returns. Unauthorized returns will not be accepted.
  • Customers are responsible for the cost of freight when shipping products back to AquaHub.
  • This policy applies only to purchases made directly through our website.

Returns After 30 Days

  • Returns requested after 30 days may be approved at AquaHub’s discretion.
  • A 20% restocking fee will apply.
  • 1% of the restocking fee will be donated to the Wishing Well International Foundation.
  • Shipping charges are non-refundable.

How to Request a Return

1. Contact Us
Request a Return Authorization Code by emailing support@aquahubfilters.com or calling 954-421-1454.

2. Repackage the Product
Ensure the product is unused and includes all original parts, manuals, and accessories.

3. Label the Return
Clearly mark your RAC on the outside of the return package. Unauthorized returns will not be accepted.

4. Send Your Package
Returns must be received within 21 calendar days of RAC issuance. Ship your return to:

AquaHub Corp.
Attn: Returns Department
3001 SW 15th Street, Suite C
Deerfield Beach, FL 33442

Refunds

  • Once your return is received and inspected, your refund will be issued to the original payment method within 15 business days.
  • Refunds will reflect deductions for applicable restocking fees and original shipping costs (if applicable).
  • Full refunds processed within 30 days do not qualify for the 1% donation.

Undeliverable or Refused Packages

  • Undeliverable Orders: Packages returned due to incorrect or undeliverable addresses will be refunded minus any shipping fees incurred.
  • Refused Shipments: If you refuse delivery, a 25% restocking fee may apply, and shipping fees will be deducted from your refund.

Shipping Policy

  • Standard Shipping: Available throughout the U.S. via trusted carriers.
  • Expedited Shipping: Optional at checkout for an additional fee. Some services (e.g., Saturday delivery) may be limited based on location.
  • Free Shipping Promotions: May apply to select products or promotions.

Questions?

Our team is here to help.

How Can We Help You?

What Our Customers Say

I recently purchased an H2O US4 Chlora + undersink system and was thoroughly impressed by how easy it was to navigate my way through the website. AquaHub showcased a variety of products for almost everywhere in the home. The attentive and knowledgeable online service assistant directed me towards the US4 system, which fits my needs perfectly. Thanks for the delicious, tasty, filtered water!
Wendy CyriacksCustomer
If you’re looking for an easy, seamless shopping experience for your water treatment needs, AquaHub is the place to shop. I was initially looking for a simple countertop system for my home, but once I saw the variety of systems, I ended up purchasing a Whole House System allowing me and my family to filter water throughout the house!
Trent SnyderCustomer
I just want to thank AquaHub for providing me with the most delicious, filtered water. I was initially dreading the product research required to purchase a water filter, but once I started maneuvering around AquaHub’s website, I knew exactly what product I needed. Oh! And to top it all off, the installation was scheduled online and FOR FREE. Keep it up, AquaHub Team.
Lena AkessonCustomer
As an Environmental Consultant, it is great to see AquaHub giving back with their Wishing Well International Foundation. Their foundation is a non-profit organization providing clean, safe drinking water to developing areas.
Kevin CashCustomer

We ship the product directly to you. Use our seamless online scheduling system to arrange FREE installation from AquaHub’s certified, insured professionals.

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